Each Vesta service begins with a thorough Vesta consultation to determine the best approach for your needs, style, and lifestyle. Then we apply our training, knowledge, and expertise to bring out your best and restore what's been depleted from your body and mind.
Reserving your future appointments
After your service, we offer to reserve your next appointment so that you will always receive the date and time most convenient for you.
Punctuality
So that all guests can be accommodated, we greatly appreciate your punctuality. Arrive a little early and enjoy a beverage, page through our style portfolios or the latest fashion, fitness, and wellness magazines. Browse through our Aveda retail area and Sydney’s Boutique. Adjust to the environment and enjoy the experience.
Your appointment time is reserved just for you. If you are late for your scheduled appointment, we will try to accommodate you, but please understand that your appointment may need to be rescheduled.
Cancellations
If you must cancel your appointment, we request that you do so at least 24 hours in advance so that we may accommodate another guest who may be waiting for a service. If three appointments have been cancelled or missed without a 24-hour notice, you may be asked to reserve your next appointment by credit card. In some cases a prepayment may be required.
Reservations & payments
We require a MasterCard or VISA to reserve two or more spa treatments and spa packages. Our cancellation policy for spa packages requires 48 hours notice, in most cases, to avoid a 50 percent service charge. We accept VISA, MasterCard, personal checks, and cash for payment of services.
Our product guarantee
We guarantee you’ll love your Aveda products. If you are not completely satisfied with your purchase, you may return it within one week of purchase for store credit or exchange for another item.
Tips to enhance your visit:
- We have added extra courtesies to make your visit with us more enjoyable. The following extras are always complimentary to our clients.
- Signature stress relieving scalp massage
- Makeup touch ups
- Consultations
- Aveda comforting tea, coffee, or spring water
- Appointment confirmation calls
- Please advise the staff of any medical conditions or allergies you may have prior to your service.
- If you are receiving a special occasion hair or cosmetic service, wear a button-down top for easy changing.
- If you feel you would be better served by another team member, please let us know. We work as a team to meet your needs for image and wellness.
- We strive to create a relaxing enjoyable environment for all of our clients. Please limit use of cell phones and pagers to allow for a more calming and relaxed environment, for yourself and those around you.
- We enjoy servicing children, but please ensure they are under supervision while you receive your service.
- Vesta Salon & Spa is not responsible for lost or stolen items or for items left behind after a visit.
- We are interested in your suggestions, please let us know how we may better serve you.
- If you have questions about your service, please contact us at 515-964-3939.